PRB Return, Exchange, Refund Policy

PRB Return, Exchange, Refund Policy



  • We do our best to get orders out in a timely manner, please allow 2-3 business days for your order to be shipped. We do NOT cater to time sensitive shipments, plan ahead! 
  • We ship via USPS and UPS carriers. You will receive your tracking number via email or text (depending on the information you provide at checkout) with a link that will lead you to the carrier of your package. 

Local Pickup:

  • Local pickup orders are typically ready within 1-2 business days!
  • These orders can be picked up at our physical location 224 N Pine Street, Creston, IA during our business hours.
  • We ask that you pickup your order within 2 weeks of ordering.

Order Cancelation: 

  • Orders CANNOT be changed, modified, or canceled after checkout!
  • We work very hard to get orders out as soon as we are able.
  • You may return the item(s) in accordance with our return policy.

Final Sale Items:

  • Items that are FINAL SALE and CANNOT be returned are as follows: 
  • Any and all accessories
  • Candles
  • Jewelry
  • Swimsuits
  • Bodysuits
  • Tumblers
  • Koozies 
  • All holiday items 


  • Due to our limited quantities and high demand of our products, we do not offer exchanges on any items through online orders. You will be responsible for making a separate purchase for the desired size, color or any other variation.
  • An item can potentially be exchanged in store only.


  • All returns are for in store credit ONLY.
  • PRB accepts returns of unwashed, unworn, undamaged, unaltered, or defective merchandise, that is not a final sale item.
  • Returns must be sent to us within 7 BUSINESS DAYS from the date your order was DELIVERED. This meaning the return must be SHIPPED within the 7 business day allowance.

How To Make A Return: 

  • You, as the customer, are responsible for purchasing your own return shipping label at your desired carrier.
  • To make a return, item(s) MUST be sent back to PRB within 7 business days of the DELIVERY date. (Ex. if you order arrives on the business day of Monday, then your order must be shipped out back to us by the business day of Wednesday the following week)
  • Pack your item(s) in a secure package with the protective packaging around the item(s) as it was sent to you.
  • Items MUST be returned WITH TAGS and UNDAMAGED/UNWORN. If item(s) are returned without tags or are damaged/worn, your return will NOT be processed and you will not receive your store credit compensation. 
  • Please email your tracking information to so we can be on the lookout for your return! We will message you back if we have received your email. :)

Return Address:

224 N Pine Street

Creston, Iowa


PRB is NOT responsible for any of the following: 

  • ANY and ALL customs fees for packages going in or out of the United States 
  • Delays with USPS or UPS shipping
  • Lost, damaged, or marked delivered items. File all claims with the carrier.